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Frequently Asked Questions

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Q.  What is the required operating authority and scope?
Q.  What about real-time tracking?
Q.  I'm interested in becoming an approved carrier for CarMax, what do I need to do?
Q.  I'm interested in only hauling cars from auctions to CarMax store locations, do I still need to be an approved carrier?
Q.  I'm delivering cars into a CarMax store location and I won't be able to arrive on the date I promised. What should I do?
Q.  I'm delivering cars into a CarMax store location, but it will be after their normal receiving times, what should I do?
Q.  I've arrived at a CarMax store location, and the Inventory Associate is telling me that the car(s) I'm here to pickup aren't available. What should I do?
Q.  I've completed loading cars at a CarMax store location, and the Inventory Associate tells me that I need to go the Business Office to pick up the titles. Is this the correct procedure?
Q.  I'm picking up cars at a CarMax store locations, and I can't fit all of them onto my truck, what should I do?
Q.  I didn't get paid for some shipments, who do I call?
Q.  How quickly will I get paid?
Q.  I included a fuel surcharge on my invoice, but it wasn't paid. Why not?
Q.  I realized that I damaged a car while in transport. What should I do?